Refund policy

Refund Policy

Because our products are made to order through our print-on-demand service, we do not accept returns or exchanges for reasons such as ordering the wrong size or simply changing your mind. We encourage you to check our size guides carefully before placing an order.

Damaged or Defective Items If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery via our Online Store Chat tab located at the bottom right hand side of your browser. Please make sure to include your order number and a photo of the issue, and we'll arrange a replacement or full refund.

Lost or Undelivered Orders Whilst rare, parcels can go missing in the post. If your order hasn't arrived within the expected timeframe, please get in touch and we'll investigate the issue. 

If an order does not arrive, we always recommend asking the customer to check at their local post office and confirming their address before contacting us. Please also note that we must be notified within 60 calendar days of any orders that have not arrived. After this time we cannot replace any orders free of charge.

If the order is confirmed lost, we'll send a replacement or issue a full refund. Note that we cannot issue replacement orders until 10 working days after dispatch for the UK and 28 days for EU & RoW. This is because we cannot claim from Royal Mail until this time. 

Your Statutory Rights (UK) Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If a product is faulty or not as described, you are entitled to a repair, replacement, or refund.

How to Contact Us Send us a message via our chat widget. Otherwise email: tropical.fuzz.inc@gmail.com – We aim to respond within 2 business days.